Refund and Return Policy

Effective Date: March 1, 2025.

Thank you for shopping with [Trailer Infinity Store]. We value your satisfaction and strive to provide quality products and services. If you’re not completely happy with your order, returning it is simple and hassle-free. Here’s everything you need to know about our return process.

Return Window & Eligibility items.

Eligibility for Returns: We accept returns under the following conditions:

  1. -The return request is made within [2] days of the delivery date.
  2. – The item is unused, unworn, and in its original condition with all original tags, packaging and accessories.
  3. – The product is not in the non-returnable category (see Section 5).
  4. – Proof of purchase (receipt or order confirmation) is provided.

Return Process To initiate a return:

Contact our Customer Support at [support@trailertv.com or +2349137665897] with your order details and reason for return.Our team will review your request and provide return authorization if eligible. Ship the product back to our return address within **[1] days** of return approval. Once received and inspected, we will process the refund or exchange.

We reserve the right to limit returns in cases of abuse or misuse of our return policy. If a returned item is found to be damaged, used, or missing parts, a partial refund may be issued.

Refunds

  1. – Approved refunds will be processed within [3] business days after receiving the returned item.
  2. – Refunds will be credited to the original payment method used for purchase.
  3. – Shipping costs are **non-refundable** unless the return is due to our error.

Exchanges

  1. – If you need to exchange an item for a different size, color, or model, please specify this in your return request.
  2. – Exchanges are subject to product availability.
  3. – Customers will be responsible for any price difference and additional shipping fees.

Non-Returnable Items

items must be in their original condition, unused, and with tags and packaging. Certain items, like personal care products, perishable goods, and customized products or services cannot be returned for health, safety, or customization reasons. All product Under Category A, B AND C.

  1. – Perishable goods (e.g., food, flowers, personal care items Art Frames)
  2. – Customized or personalized products
  3. – Gift cards and downloadable software
  4. – Clearance or final sale items
  5. – Items marked as non-returnable at the time of purchase

Items from multiple orders into a single return package. Each return must be processed and shipped separately using the appropriate return label. Bundles and Sets items purchased as part of a bundle or set must be returned in full to qualify for a refund. Partial returns of bundles or sets may not be accepted. Additional Considerations or hygiene and safety reasons, certain product categories (such as Category A,B AND C items) are not eligible for return once opened. Trailertv is committed to providing a seamless and transparent shopping experience, and we appreciate your cooperation with our return policy.

Damaged or Defective Items

  1. If you receive a damaged or defective product:
  2. – Contact us within **[1] days** of delivery with photos of the damage.
  3. – We will provide a replacement or refund, depending on availability and customer preference.
  4. – Return shipping costs will be covered by us in such cases.

Return Shipping Costs

  1. – Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong item shipped).
  2. – We recommend using a trackable shipping service to ensure the safe return of your item.

Cancellations

  1. – Orders can be canceled within **[1] hour** of placement if they have not been shipped.
  2. – Once shipped, orders are subject to the return process outlined above.

How to Start

Send us and email or whatasapp chat (+2349137665897) of “Your Orders” in the Trailertv app or website. Snap the item you want to return and follow the step-by step instructions.

Refund Process:

Refunds are issued back to your original payment method or as Trailer credit on your Trailer Wallet or Direct Bank Deposit or Transfer depending on your preference. Refunds may take additional time depending on your bank.

Contact Us

If you have any questions about our Return Policy, please contact us at:
– Email: support@trailertv.com
– Phone: +2349137665897
– Address: 77 Old Anwai Road, Asaba, Delta State, Nigeria.

By making a purchase from www.trailertv.com, you agree to this Return Policy. We reserve the right to update or modify this policy at any time.

Thank you for shopping with us!

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